Complaints Procedure
It is Comex Services's intention to provide you with the highest possible level of customer service at all times. However, we recognise that things can occasionally go wrong, and if this occurs we are committed to resolving matters promptly and fairly.
The procedure below outlines how you can make a complaint about the business and the process which we will use to review it.
Any complaint, whether made in writing or verbally, is immediately referred to our Customer Liaison Manager. We also record any complaint we receive. Our Customer Liaison Manager is responsible for ensuring that we thoroughly investigate any complaints.
How to make a complaint:
In writing to the agent you’ve dealt with or any Team Manager – Unit 5/6, 5 Blantyre Street, Manchester, M15 4JJ
By telephone on 0330 027 2435
By email at complaints@comexservices.co.uk
In person by visiting our office
We strive to ensure that all complaints or disputes are handled within 8 weeks, and will ensure that we remain in contact with you throughout the process. If we cannot resolve the complaint within eight weeks and/or you are not satisfied with the final response you may be entitled to refer the matter to the Ombudsman Service, whose service is impartial and free to use.
Ombudsman Contact Details:
In writing to the Ombudsman Services: Energy, PO Box 966, Warrington WA4 9DF
By telephone on 0330 027 2435
By email at enquiry@ombudsman-services.org
You can find more information about the Ombudsman at https://www.ombudsman-services.org/